The role and responsibility of entrepreneurs is changing as India changes. This is an important issue to think about, because the nature of entrepreneurship is different in India- it is more complex, complicated and more granular than the West.
List out business ideas and make your choice. Once you have identified your business idea, find out what you will require eg. Staff, inventory, storage space, communication network, stationary etc
Customer is king! So we all know, but how far does your home based business translate this into reality? How do you treat your customers, big or small? Do you have returning customers? If not, do you think they go elsewhere for better service? Don your thinking cap and do some quick introspection if you want your business to grow!
Most customers are fed up of bad service. So, if you can offer good customer service, you can certainly increase your business and score over others! It does make good business sense, doesn't it?
The problem with this Golden rule is the perspective. If you “think” you treat your customers well, maybe they think you don't!
A customer will appreciate the customer service you offer ONLY if it matches up to his expectations!
It is very important to “listen” to your customers.
Get regular feedback from your customers, via a feedback form, e-mail or over the phone.
Remember there will be unreasonable ones too! Their expectations may exceed your capacity! You will need to weed these out very tactfully.
It is important for you to be in touch with your customer's feelings. An angry customer may not take the time to come back and tell you, but rest assured, he will have no qualms about moving on!
Learn to value and respect your customer's time.
Make your customer feel important.
Good customer service is a powerful differentiator and it can help escalate business growth.
Walk that extra mile for your customers and see them return for more!
Add that personal touch. It helps!
Pamper your clients! During the festive season, make sure you send them a gift, a small token of appreciation or even e-greetings if you are on a tight budget.
A satisfied customer is not only bound to return, but will be free advertisement for you! He will choose to endorse your company / product by word of mouth or refer his friends to you. If you are in business, make sure you lay enough emphasis on Customer service!
The role and responsibility of entrepreneurs is changing as India changes. This is an important issue to think about, because the nature of entrepreneurship is different in India- it is more complex, complicated and more granular than the West. 
List out business ideas and make your choice. Once you have identified your business idea, find out what you will require eg. Staff, inventory, storage space, communication network, stationary etc 
